Medical Assistant (MA)/Patient Navigator - Hematology/Oncology

***$2,000 Sign-On Bonus!***

Position Summary
The Patient Navigator works collaboratively with all team members to navigate patients through the healthcare system, which ensures quality care is delivered effectively based on individual patient needs and assets.  Acts as the first point of contact for the clinic and works with National Jewish Health providers, community clinic providers, and patients to seamlessly coordinate care. Works to promote efficient, high-quality clinical practice by providing guidance through collaboration with the team to manage patient flow and communication.

Essential Duties

1. Performs clinical and administrative skills, including scheduling of oncology patients (new and follow-up). Retrieves all pertinent data for oncology and hematology patients prior to the visit with a provider, including, but not limited to; Outside pathology reports, ensuring slides are sent to appropriate departments for reading and diagnosis, outside images and reports, and pertinent outside notes or other documents from referring providers.
2. Assists oncology patients with supportive cancer services through local or national assistive programs, examples including insurance, transportation, housing, nutrition, and medication.
3. Educates patients and caregivers on the interdisciplinary nature of cancer treatment and the roles of team members.
4. Identify barriers to care such as transportation, childcare, eldercare, language, etc., and facilitate referrals as appropriate to mitigate barriers.  Support transition of patients across screening, diagnosis, active treatment, and survivorship working with all members of the team. 
5. Coordinate the plan of care with the interdisciplinary team, promoting timely follow-up on treatment and supportive care recommendations.  Monitor and facilitate interventions to address symptoms and side effects.  Help patients adhere to treatment plans.  Help patient understand ongoing testing results. 
6. Provides support for oncology patients by collaborating and communicating with health care team members, oncologists, chemo infusion centers, and patients. Navigates patients through the entire cancer experience interacting with other colleagues, and organizations to promote the best interest of patients.  
7. Prepares cases for the Oncology Tumor Board and ensures all reports are ready for Oncology Tumor Board on a weekly basis. Distribute materials to Tumor Board members.  Facilitates communication with the patient regarding the smooth transition of care between services.  
8. Represents department by participating in and may function as a reviewer in committees, boards, skills review, skills lab, candidate interviews, and special projects as assigned.
9. Assists the Oncology division in research, which may include maintaining up-to-date data for the Lung Nodule registry and/or assisting in data collection.  

Competencies

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
3. Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job and accurately checking processes and tasks. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
4. Coaching and Teaching Others: Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
5. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
6. Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
7. Patient Relations: Meeting patient and patient family needs; taking responsibility for a patient’s safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
8. Problem Solving: Uses issue identification, data relation and comparison, pattern recognition and information gathering to create analyses and make recommendations.

Supervisory or Managerial Responsibility
None

Travel
None

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. 
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

1. Education: High school diploma/GED and successful graduation from an accredited Medical Assistant program required.
2. Work Experience: Minimum of 2 years experience as a Medical Assistant required..
3. Special Training, Certification or Licensure: CPR/BLS required. Limited Scope is preferred for specific clinics. Navigation certification preferred.
    

Salary Range: $21.00 - $26.50

Benefits

At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset.

With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Medical Plans, Dental Plans and Vision Insurance
• Retirement Plan
• FSA and HSA
• Short and Long Term Disability
• Life Insurance and AD&D
• Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
• Paid Time Off Accruals
• Wellness Program
• Legal Plan