Medical Assistant (MA)/Patient Navigator - Adult CF Program

***$2,000 Sign-On Bonus!***

Position Summary
Provides support to CF Program physicians and the ancillary team for CF patients who require advanced administrative service relating to hospitalization, home IV antibiotics therapy and prior authorization for medications and testing.

Essential Duties

1. Administers all pre-authorizations for admission. Contact ESJH call Center with pre-admission data. Distributes pre-admission information and maps to new patients.
2. Monitors/prompts patients for timely presentation to hospital. Calls patients with bed assignment and when the bed is ready.
3. Pre-schedules PICC placement and interventional radiology services as needed.
4. Arranges for transfer of Radiographic studies between institutions. 
5. Administrates pre-authorization for discharge meds prior to discharge. Coordination of follow-up appointments with the patient prior to discharge.
6. Maintains inpatient census spreadsheet.
7. Liaison for orders between CF Nurse Practitioner and Home IV Pharmacies.
8. Calls patients for weekly or bi-weekly home IV follow up appointment.
9. Obtains and monitors collection of lab reports from home nursing.
10. Enters lab results into EMR for patients on a daily basis.
11. Maintains home IV roster and updates lab results 3 times weekly for on-call CF physicians.
12. Administrates all CF Prior-Authorizations for prescriptions. (Average 40/week). Includes entry into “Cover My Meds” website, check on status of applications, communicate status with pharmacies and patients.
13. Administrates new applications for Orkambi, including 1, 3, 6, 12-month all applicable follow-up appointments and lab monitoring.
14. Monitors clinic schedules and coordinate appointment request for patients in Tempus computer system.  Communicate with appropriate departments and physicians to correct scheduling errors. 
15. Arranges for medical records and images to be available at the time of new patient visits, for patients who receive care at other Centers, and for patients who have not been seen at this Center for >1 year. Reviews upcoming clinic patients for the following week and checks with faculty whether other specialty testing will need to be arranged (i.e. audiogram, CT scan, etc.) are needed at the time of the appointment.

Other Duties

1. Performs all other duties as assigned

Competencies

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health. 
2. Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
3. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
4. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
5. Patient Relations: Meeting patient and patient family needs; taking responsibility for a patient’s safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
6. Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
7. Impact and Influence: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved. Taking advantage of opportunities to make a difference and have an impact. When used well, the intended outcome of this competency is the creation of goodwill, trust, and respect while motivating people to want to follow you even when they don’t have to.

Supervisory or Managerial Responsibility
None

Travel
None

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. 
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

1. Education: High school diploma/GED. Graduate of an accredited Medical Assistant program or other medical program that meets the criteria of a medical assistant program or successful completion of an approved nurse aide training program/Certified Nursing Assistant Program.
2. Work Experience: A minimum of one (1) year of experience as a Medical Assistant or Certified Nursing Assistant.
3. Special Training, Certification or Licensure: CPR/BLS required. Medical Assistant or CNA certification required.

Salary Range: $21.00 - $26.50

Benefits

At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset.

With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Medical Plans, Dental Plans and Vision Insurance
• Retirement Plan
• FSA and HSA
• Short and Long Term Disability
• Life Insurance and AD&D
• Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
• Paid Time Off Accruals
• Wellness Program