Supervisor, Industrial Outreach Business Unit

Summary

National Jewish Health is currently seeking an Industrial Outreach Business Unit Supervisor within the Division of Environmental and Occupational Health Sciences. The Division is a multidisciplinary team with a vision towards diagnosis, treatment and prevention of occupational diseases due to occupation exposures. The selected candidate for this role will have a passion for building and maintaining relationships with both internal and external client, will be very well organized, and will have documented success in growing business opportunities. The successful candidate will have strong leadership and inter personal management skills and it will manage and supervise personnel, provides coordination of duties within the business unit. The successful candidate will have an excellent foundation in biological or related sciences and an interest and familiarly with laboratory and clinical tests. 

This position is critical to the success of the Industrial Outreach business unit priding great customer service to our internal and external client. Working with staff, Division Manager and Division Chief to improve client experience, and collaborating on client retention and growth strategies are paramount to our success.
 

Position Summary
Supervises the Industrial Outreach Unit personnel in the Occupational Medicine Division.  Provides coordination of duties within the unit and assists in the growth and development of new business. 

Essential Duties

1. Manages and develops an effective staff: providing effective communication, leadership, guidance and resources. Determines staff qualifications and competency:  recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards.  Establishes and monitors staff safety and regulatory compliance.
2. Supervises, maintains and documents operations of the business. Checks all test results from the clinical labs for feasibility and accuracy before releasing results.
3. Directly responsible for pricing of all new contracts. Works directly with finance and patient business office in establishing proper pricing and billing procedures. Works directly with admissions to establish proper guarantors for new business.  
4. Directly responsible for existing as well as new contracts. Responsible for pricing and financial maintenance of contracts. Works directly with the business manager in creating new business and maintaining existing clients. 
5. Monitors the revenue and expenses of the business: reports on current status and/or projection of expenditures versus revenues to manager; reviews monthly expense/revenue reports for errors and budget status, and monitors business expenditures as directed. Helps prepare yearly budget and analyzes expense/revenues on a continuous basis.
6. Establishes and maintains effective communication, working relationships, and good customer service skills with internal and external customers. Coordinates all contract patient care activities with DEOHS scheduling unit.  
7. Assures ongoing customer service on existing contracts as well as new business initiatives, to include as required, travel to meet with prospective and already established clients.    
8. Develops, implements and updates policies, procedures, and telephone protocols related to business. Works with the division head, division manager and occupational medicine scheduling unit to develop contract patient scheduling policies and procedures.  
9. Acts as liaison for the business unit and attends appropriate meetings with other groups including federal policy makers to provide information and recommendations regarding occupational medicine business products, procedures and policies.
10. Acts as liaison with hospital clinical labs and ancillary departments at NJH. Works directly with Occ/Med scheduling unit to facilitate scheduling of contract patients. Works directly with clinical labs for scheduling of blood testing and follow-up results.

Other Duties
None

Competencies

1. Accountability:  Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Business Acumen: Using economic, financial, market, and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and tactics.
3. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
4. Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
5. Peer Relationships: Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.
6. Talent Management for Leaders: Clearly establishes and communicates expectations and accountabilities; monitors and evaluates performance; provides effective feedback and coaching; identifies development needs and helps employees address them to achieve optimal performance. 

Supervisory or Managerial Responsibility
Supervises 3-5 employees

Travel
None

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. 
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

1. Education: Bachelor’s Degree required.  
2. Work Experience: A minimum of three (3) years of recent and related experience within a health care environment required.
3. Special Training, Certification or Licensure: None
    

Salary Range: $70,000 - $80,000

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset.
With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Medical Plans, Dental Plans and Vision Insurance
• Retirement Plan
• FSA and HSA
• Short and Long Term Disability
• Life Insurance and AD&D
• Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
• Sick and Vacation Paid Time Off
• Wellness Program
• Legal Plan