Epic Credentialed Trainer (CT)

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  • Denver, CO
  • *National Jewish Health - Main Campus
  • Information Services & Technology
  • Full Time - Day Shift: Monday - Friday
  • Professional
  • Req #: 16645
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This is a very exciting time to join the National Jewish Health team as we are currently transitioning to Epic as our Electronic Medical Record (EMR) system. The Epic Credentialied Trainer (CT) is a new position and is critical in helping train end-users on how to use Epic. This is a great opportunity to make a huge impact and help create an excellent training program.  

Successful candidates will be comfortable with public speaking and enjoy teaching computer-based training classes and be a champion of this system change. Ideal candidates will have experience in the clinical modules of Epic, specifically the Ambulatory module.

This role is full-time (40 hours/week) and offers a hybrid schedule with some days working on our Main Campus located in Denver, CO and other days remotely.

Position Summary    

Serves as the trainer for the Electronic Medical Record (EMR) and other associated clinical applications for current and new personnel to meet ongoing training needs.  

Essential Duties    

  1. Conducts organizational training programs, including preparing for trainings, setting up the training room, facilitating the training, following up on any outstanding questions, and collecting feedback from participants. 
  2. Monitors and reports the effectiveness of training on associates during the orientation period. Observes trends and patterns to identify improvement opportunities. Identifies optimization and standardization opportunities to provide a high level of performance.
  3. Maximizes the ability to facilitate and deliver training material using different platforms and mediums.
  4. Trains and credentials trainers for end-user training.  Acts as a liaison between the subject matter expert/build team and the end user.
  5. Serves as point person for questions on EMR from end-user on training team to help support organizational learning.   
  6. Conducts intentional rounding throughout the organization to evaluate learning needs and to maintain a presence for end-users and to allow for feedback, questions and knowledge refinement.


  1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health. 
  2. Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
  3. Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  4. Champion of Change: Facilitating the implementation and acceptance of change within the workplace. Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
  5. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
  6. Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.

Supervisory or Managerial Responsibility    




Core Values

  1. Be available to work as scheduled and report to work on time.
  2. Be willing to accept supervision and work well with others.
  3. Be well groomed, appropriately for your role and wear ID Badge visibly.
  4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
  5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
  6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. 
  7. Wears appropriate PPE as outlined by the infection control policies and procedures.
  8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

  1. Education: High school diploma or equivalent required. Bachelor’s degree preferred.
  2. Work Experience: 2 years coordinating and delivering relevant computer based training for adults required. Experience using EMR in a healthcare setting preferred. Previous experience in a healthcare setting as a subject matter expert preferred. 
  3. Special Training, Certification or Licensure: Obtain and maintain Epic Credentialed level of expertise in Epic based presentation(s) and competency exam(s) within 6 months of hire.

Salary Range: $63,000 - $73,000


At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset.
With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

  • Medical Plans, Dental Plans and Vision Insurance
  • Retirement Plan
  • FSA and HSA
  • Short and Long Term Disability
  • Life Insurance and AD&D
  • Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
  • Sick and Vacation Paid Time Off
  • Wellness Program
  • Legal Plan



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