Medical Assistant and Infectious Disease Intake Coordinator

Summary

*** $750 sign on bonus! ***

 

Position Summary

 

Responsible for ensuring that referrals and consultations from individuals waiting to become new patients, follow up for past patients, or physicians interested in referring a patient are efficiently and appropriately handled. The ID Intake Coordinator is essential to collecting relevant and timely information so that the Infectious Disease physician can make informed, timely and appropriate decisions related to patient care. The ID Intake Coordinator will be accountable to maintain all patient records required for Physician/NP to view to ensure they are making the correct decision in developing a care plan for the infectious disease patient.

 

 

Essential Duties

 

1. Facilitates self and physician referrals to Infectious Disease at National Jewish Health by quickly and efficiently obtaining in depth patient records and health histories from patients, outside physicians, and laboratories throughout the country. Reviews records to ensure complete patient history and appropriate case for the Infectious Disease Department. 

 

2. Responsible for maintaining and updating a database with patient health information including their demographics, referral physician information, relevant information on past patients as well as potential new patients. 

 

3. Responsible for presenting and discussing detailed patient history and intake information at weekly multidisciplinary meetings with department clinical practitioner to decide how soon to see the patient and the most appropriate level of care for the patient. 

 

4. Coordinates telephone and written communication with patients, referring providers and other members of the health team to keep them apprised of the status of the patient's admission.

 

5. Communicates to patients and physicians the expectations of the Infectious Disease Program and utilize a follow-up system to assure coordination of visit and consultation requests are accomplished.

 

 

Other Duties

 

1. May assist with coordination of the collection process for laboratory samples by mailing appropriate collection kits to patients and referring physicians. 

 

2. Assist with chart preparation for upcoming appointments.

 

3. Provide back up support to department team during staff absence and may perform clinical skills as guided by competency validation.

 

4. Other duties as assigned.

 

 

Competencies

 

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health. 

 

2. Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

 

3. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.

 

4. Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

 

5. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

 

6. Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

 

7. Managing Work and Time / Project Management: Effectively managing one's time and resources to ensure that work is completed efficiently. Effectively manages project(s) by appropriately focusing attention on the critical few priorities; effectively creates and executes against project timelines based on priorities, resource availability, and other project requirements (i.e., budget); effectively evaluates planned approaches, determines feasibility, and makes adjustments when needed.

 

8. Patient Relations: Meeting patient and patient family needs; taking responsibility for a patient's safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.

 

 

Supervisory or Managerial Responsibility

 

None

 

 

Travel

 

None

 

 

Core Values

 

1. Be available to work as scheduled and report to work on time.

 

2. Be willing to accept supervision and work well with others.

 

3. Be well groomed, appropriately for your role and wear ID Badge visibly.

 

4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.

 

5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.

 

6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. 

 

7. Wears appropriate PPE as outlined by the infection control policies and procedures.

 

8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

 

 

Minimum Qualifications

 

Education

 

High school diploma or equivalent required.  Successful graduation from an accredited Medical Assistant Program preferred.

 

Work Experience

 

A minimum of two years of recent and related experience within a healthcare environment 

 

Special Training, Certification or Licensure

 

BLS/CPR required.  

 

Salary Range: $17.00 -$22.00

Benefits

At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset.

With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Medical Plans, Dental Plans and Vision Insurance
• Retirement Plan
• FSA and HSA
• Short and Long Term Disability
• Life Insurance and AD&D
• Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
• Sick and Vacation Paid Time Off
• Wellness Program
• Legal Plan