Security Dispatcher - Pool/PRN

Summary

Position Summary
The Security Dispatcher is responsible for obtaining critical information needed to ensure proper and timely response to emergency and non-emergent situations at National Jewish Health.

Essential Duties    

1. Operates telephone, radio or other communication systems to receive and communicate request for emergent and non-emergent assistance.
2. Obtains information regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies and other safety matters. Routes information in an appropriate and timely manner.
3. Observes cameras and monitors alarms and radio networks.
4. Coordinates and provides information to law enforcement and emergency response personnel as needed.
5. Dispatches Security Officers to areas of concern.
6. Reviews shift reports daily for completeness and accuracy.

Other Duties 

1. Assists in training new dispatchers.

Competencies    

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
3. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across their department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
4. Decision Making: Identifying an understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences.
5. Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being practice.
6. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
7. Peer Relationships: Interacts with others in a constructive, positive and respectful manner, regardless of individual differences.
8. Energy: Consistently maintaining high levels of activity or productivity; operating with vigor, effectiveness and determination over extended periods of time.

Supervisory or Managerial Responsibility    
None

Travel    
None

Core Values    

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. 
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

1. Education: High school diploma or equivalent required. Associates degree in telecommunications, law enforcement or criminal justice preferred. 
2. Work Experience: One year of emergency dispatch, general dispatch, public safety dispatch, law enforcement or emergency service experience required.
3. Special Training, Certification or Licensure: Basic Life Support (BLS) required within 90 days of hire. FEMA ICS 100, 200 and 300 required within six months of hire.

Salary Range: $21.00 - $25.00

Schedule: Wednesdays, 12:00 am - 8:00 am