Manager of Clinical Systems Engagement and Education

Summary

Position Summary
The Manager of Clinical Systems Engagement and Education works as a member of the EPIC Executive Council to coordinate implementation, expansion and upgrade of clinical systems. Ensures the effectiveness of initial, ongoing user and super user training and skills development. Works with Marketing and Human Resources to ensure that effective communication is maintained across the institution and with associated business partners.

Essential Duties

1. Manages and develops an effective staff: providing effective communication, leadership, guidance and resources. Determines staff qualifications and competency:  recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards.  Establishes and monitors staff safety and regulatory compliance.
2. Coordinates new system implementation projects in conjunction with IT, Human Resources, Clinical and Financial leadership and external vendors to ensure that systems are implemented on time and on budget. 
3. Ensures effective project communication both within implementation teams and with end users.
4. Oversees end-user and subject matter expert training. Develops content and provides direction to end-user training curriculum for clinical staff, and backs up clinical applications trainer for key provider and staff training sessions. Coordinates training sessions.
5. Manages end-user engagement, ensuring that kick-offs, milestones, and implementation are conducted in a manner designed promote end-user enthusiasm and satisfaction. 
6. Manages project finances. Coordinates billing and payment and provides reports to Sr. Leadership on project finances.

Other Duties
None

Competencies

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
3. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contribution of others.
4. Building Strategic Relationships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals.
5. Managing Conflict: Dealing with others in an antagonistic situation; using appropriate interpersonal skills and methods to reduce tension or conflict between two or more people.  Addresses conflicts by focusing on the issues at hand and develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when required.
6. Impact and Influence: Using appropriate interpersonal styles and techniques to gain acceptance and ideas or plans; modifying one’s own behavior ro accommodates tasks, situations, and individuals involved.  Taking advantage of opportunities to make a difference and have an impact.  When used well, the intended outcome of this competency is the creation of goodwill, trust, and respect while motivating people to want to follow you even when they don’t have to.
7. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
8. Talent Management for Leaders: Clearly establish and communicates expectations and accountabilities; monitors and evaluates performance; provides effective feedback and coaching; identifies development needs and helps employees address them to achieve optimal performance.

Supervisory or Managerial Responsibility
Supervises 2 - 5 employees

Travel
None

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. 
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

1. Education: Bachelor’s degree required
2. Work Experience: A minimum of five years experience in Human Resources or Adult Education. 
3. Special Training, Certification or Licensure: None

Salary Range: $70,000 - $90,000

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset.
With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Medical Plans, Dental Plans and Vision Insurance
• Retirement Plan
• FSA and HSA
• Short and Long Term Disability
• Life Insurance and AD&D
• Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
• Sick and Vacation Paid Time Off
• Wellness Program
• Legal Plan