Study Coordinator - Advanced Diagnostic Laboratories

Summary

Position Summary
The Study Coordinator will report to the ADx Revenue Cycle Manager. The Study Coordinator will serve as a liaison for all study work for all phases of the study, from conception to initiation, to closure.  

Essential Duties

1. Prepares new study documentation file organization, maintaining both paper and electronic files with good quality.
2. Develops study milestone reports based on signed scope of work (SOW) and includes all timelines, tests, and internal deliverables.  Provides milestones and progress against milestones.
3. Works with Pre-Analytical (PA) to ensure ordering directions for studies are organized, thorough, and aligned with SOW, manifest information, data report expectations and samples received.  Assists in ordering, labeling, and quality review of ordering process.  Help to detect and investigate discrepancies between client shipping manifests, data build, DTA (if applicable) and Scope of Work (SOW) contract, as directed by manager.  
4. Provides visibility into result timelines and deliverables.  Monitors and measures performance against timelines and communicates internally on track or off track performance.  
5. Coordinates with Account Management, manager and laboratory information system (LIS) team to ensure reports are proactively set up for data pulls.  Coordinates with Lab Supervisor and Quality (if applicable) quality control review of data in data tables for clients.
6. Responsible for updating study progress project management tools. Maintains a working knowledge of project management tools such as Smart Sheet (or other Project Management software), IST tool, study tracker, etc.
7. Maintains an understanding of the routine workflow of the laboratory and maintains a working, technical knowledge of each test performed, and specific methodologies used by the laboratory.

Other Duties

1. Performs all other duties as assigned.

Competencies

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Decision Quality: Solutions prove to be correct and accurate when judged over time, understands and makes decisions that benefit the laboratory and the individual.
3. Drive for Results: Productivity is above expectations, balances achieving individual goals with providing value to laboratory, volunteers for additional projects and identifies new initiatives and fills in for staff absences, takes responsibility for accuracy and timeliness of work product.
4. Informing & Communicating: Informs coworkers/leadership of when work product may be affected, Identifies key issues to pursue for maximum input rather than arguing every point, demonstrates ability to restate others’ positions accurately—reflecting both facts and feelings, maintains long-term objectives while resolving short-term challenges.
5. Managing Change: Balances competing demands of multiple projects by setting priorities, communicating change, and meeting deadlines, recovers quickly from setbacks and maintains focus under stress, can handle multiple changes in direction or assignments, consistently learns quickly when facing new problems, embraces change and unfamiliar tasks, consistently analyzes both success and failure to determine how to improve, maintains open mind and willingness to try new ideas or approaches, Analyzes both success and failure to determine how to improve, has a desire to learn.
6. Professional Relationships: Coaches others to appreciate workforce diversity, seeks value in diversity and differences, encourages positive attitude in others.
7. Problem Solving: Considers customer implications and perceptions when approaching problems to proposing solutions, reconciles inconsistent details within SOPs or processes, able to identify problem or key issue, able to rapidly perform complex analysis, accurately assess situations, probes all potential sources for answers, can see hidden problems. Looks beyond the obvious and doesn’t stop at the first answer.

Supervisory or Managerial Responsibility
None

Travel
None

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. 
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

1. Education: Bachelor’s degree in business, science, or related degree required.
2. Work Experience: A minimum of (2) two years of recent and related work experience required.
3. Special Training, Certification or Licensure: None

Salary Range: $21.50 - $28.27