Clinic Operations Supervisor - Adult Pulmonary Clinic

Summary

Position Summary

Provide direct operational administrative supervision of assigned clinics and departments. Partners with Associate Director of Patient Care by supervising staff, problem solving, and initiating changes and interventions to support patient care operations. Collaborates with physicians, management, and other clinical leaders to ensure safe, quality health care Ensures adequate and safe staffing for patient care clinics and departments.

Essential Duties    

1. Manages and develops an effective staff: providing effective communication, leadership, guidance and resources. Determines staff qualifications and competency:  recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards.  Establishes and monitors staff safety and regulatory compliance.
2. Demonstrates clinical competence in routine assessment and interventions as evidenced through the departmental competency program.
3. Utilizes clinical opportunities to teach/guide staff in appropriate interventions in patient care.
4. Implements care and services that recognize age-specific needs and issues for customers served.
5. Ensures that employees meet defined performance standards and documents performance and any additional identified issues on assigned staff. Assists with problem-solving within clinics and other hospital departments.  Monitors and provides administrative support to clinical staff. Acts as staff back-up covering for meetings.
6. Collaborates with the nursing staff, medical director(s) of various units and multidisciplinary health care team to provide cost-effective, quality patient care delivery that is consistent with national standards and guidelines.
7. Ensures adequate and safe staffing for clinics and patient care departments based upon defined criteria and interaction with unit based clinical nursing leaders and clinical coordinators.
8. Utilizes clinical opportunities to teach/guide staff in appropriate interventions in patient care.
9. Serves as resource person to staff for age appropriate care of patients, advanced nursing skills, and institutional and department policies.
10. Integrates patient education philosophy and goals into patient care practice and monitors outcomes.
11. Participates in quality improvement in patient care activities and by encouraging staff to develop and contributes to QI programs.

Competencies    

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Ethics: Practices ethically; Integrates the ANA Code of Ethics for Nurses with Interpretive Statements to guide practice; demonstrates compassion and respect for the inherent dignity, worth and unique attributes of all people; advocates for healthcare consumer’s rights to informed decision-making and self-determination; maintains therapeutic relationships and professional boundaries; safeguards privacy and confidentiality of healthcare consumers, and their data and information [Standard of Professional Performance  (SPP) 7].
3. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message [SPP 9].
4. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees and across his/her department to achieve shared goals; treat others with dignity and respect and maintains a friendly demeanor; values the contributions of others [SPP 10].
5. Leadership: Encourages innovation in practice and role performance to attain personal and professional plans, goals, and vision; manages change and conflict; retains accountability for delegated nursing care; contributes to the evolution of the profession through participation in professional organizations. [SPP 11].
6. Professional Development: Actively identifies in new area with preceptor learning opportunities and unit specific competencies; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill to enhance contribution to the organization [SPP 12, 15].
7. Evidence-based Practice and Research: Integrates evidence and research findings into practice;  Articulates the values of research and its application relative to the healthcare setting; identifies questions in the healthcare setting and practice that can be answered by nursing research; uses current evidence-based knowledge, including research findings, to guide practice; incorporates evidence when initiating change in practice [SPP 13].
8. Quality of Practice: Contributes to quality nursing practice: Ensures practice is safe, effective, efficient, equitable, timely, and patient centered; identifies barriers and opportunities to improve safety, effectiveness, efficiency, equitability, timeliness, and patient centeredness; recommends strategies to improve nursing quality [SPP 14].

Supervisory or Managerial Responsibility    

Manages 20-30 employees.

Travel

None

Core Values    

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. 
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

1. Education: High school diploma/GED and successful graduation from an accredited Medical Assistant program
2. Work Experience: Minimum of two (2) years’ experience as a Medical Assistant or Respiratory Therapist required.  Experience at National Jewish Health preferred.
3. Special Training, Certification or Licensure: CPR/BLS required. 
    

Salary Range: $55,000 - $60,000

Benefits

At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset.

With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Medical Plans, Dental Plans and Vision Insurance
• Retirement Plan
• FSA and HSA
• Short and Long Term Disability
• Life Insurance and AD&D
• Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
• Sick and Vacation Paid Time Off
• Wellness Program
• Legal Plan