Training Specialist - Health Initiatives

Summary

WORK FROM HOME – FULL TIME
**Remote positions with our team are currently available for candidates located in CO, TX, OR, WI, MN, AZ, CA, IL, FL, VA, HI, OK and NY**

Position Summary
The Training Specialist is responsible for defining, developing, delivering and evaluating training programs for the Health Initiatives programs. This position manages the new agent onboarding and training process, as well as continuing education program for agents and providers.

Essential Duties

1. Develops and refines new hire agent training and continuing education curriculum by conducting needs assessment, designs content and selects appropriate delivery modes, implements training, monitors and evaluates training effectiveness, and employs continuous quality improvement to adapt training to learner needs.
2. Maintains knowledge of training trends and evaluates training styles to identify creative and innovative instructional techniques to facilitate learning. Adapts teaching strategy according to the audience to effectively meet different learning styles. Possesses in-depth knowledge of training material and effectively responds to learner questions.  
3. Maintains content knowledge by reviewing clinical guidelines, topical research, and/or interviewing subject matter experts, with support from the Clinical Director, to inform curriculum development.
4. Updates training materials and facilitates agent continuing education opportunities by delivering advanced content in line with evidence or coordinating subject matter experts to deliver training.
5. Provides project management and training expertise to develop continuing education for community providers with subject matter experts, inter-departmental personnel, and external stakeholders.
6. Creates training updates to ensure successful functioning of newly implemented systems and procedures. Supports new project and quality improvement user acceptance testing to resolve process flows and systems issues.
7. Identifies and presents opportunities for continuous quality improvement in service delivery, agent feedback, and individual performance through training. Assists with quality assurance programs for Health Initiatives.
8. Coordinates with workforce management and Director of Operations to ensure efficient and effective onboarding of new agents by facilitating completion of required paperwork, ensuring receipt of equipment and institutional credentials, coordinating new hire orientation and scheduling training, and enrolling new agents in training.
9. Manages training accreditations with Clinical Director, manages documentation of completed trainings for learners, and manages training evaluations. Serves as primary instructor for Tobacco Treatment Specialist training program.
10. Creates and maintains reference material (content management system / job aides); manages timely flow of business intelligence information to users.

Other Duties
None

Competencies

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health. 
2. Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
3. Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
4. Coaching and Teaching Others: Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
5. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
6. Creativity and Innovation: Applies creative problem-solving skills to develop solutions to problems; recognizes and demonstrates the value in taking “smart” risks and learning from mistakes; develops multiple alternatives and understands the feasibility of each; effectively shares and implements his/her ideas. Generates innovative solutions in work situations; tries different and novel ways to deal with work problems and opportunities.
7. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
8. Managing Work and Time/Project Management: Effectively managing one’s time and resources to ensure that work is completed efficiently. Effectively manages projects by appropriately focusing attention on the critical few priorities; effectively creates and executes against project timelines based on priorities, resource availability, and other project requirements; effectively evaluates planned approaches, determines feasibility, and makes adjustments when needed.

Supervisory or Managerial Responsibility
None

Travel
None

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. 
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

1. Education: Bachelor’s degree in Communication, Adult Education or related field required. Tobacco treatment training preferred.
2. Work Experience: A minimum of five (5) years of recent and related experience required. Experience with motivational interviewing preferred.
3. Special Training, Certification or Licensure: None

Salary Range: $70,000 - $80,000

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset.
With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Medical Plans, Dental Plans and Vision Insurance
• Retirement Plan
• FSA and HSA
• Short and Long Term Disability
• Life Insurance and AD&D
• Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
• Sick and Vacation Paid Time Off
• Wellness Program
• Legal Plan