Leads and supervises personnel in the Division of Environmental & Occupational Health Sciences scheduling unit. Directs and implements daily scheduling operations, including serving as a liaison for the Division with other departments across NJH and external clients seeking occupational medicine services.
1. Manages and develops an effective staff: providing effective communication, leadership, guidance and resources. Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards. Establishes and monitors staff safety and regulatory compliance.
2. Develops, arranges, implements staff schedules for maximum efficiency. Serves as a backup for scheduling coverage. Assesses and adjusts staffing as necessary and communicates needs to the manager and clinical leadership in a timely manner.
3. Directly responsible for coordination of all clinical, research and contract patients in the occupational medicine clinic, to include interaction with the NJH Scheduling, Call Center, Lung Line Patient, Business Office, Utilization Management and Occupational Medicine Clinic and business units. Provides support and information regarding occupational medicine scheduling procedures and policies to other groups in National Jewish Health.
4. Accountable for managing new and follow-up patients and directs the use of the lists to manage timely access to care for patients. Ensures prioritization of waiting patients as schedules are made available. Monitors process to maximize physician schedules. Reports on activities while communicating patient needs to manager and clinical leadership.
5. Responsible for solving scheduling issues with physicians, manager and divisional leadership. Reviews clinic schedules and manages physician schedules to ensure that schedules are full and accurate. Develops and coordinates solutions with manager, physicians and divisional leadership.
6. Serves as point of contact for patient satisfaction or complaints. Guides staff in the resolution of patient complaints and problems related to scheduling issues.
7. Develops, implements and updates scheduling policies, procedures, and telephone protocols related to scheduling. Facilitates implementation and use of the institution’s computer systems relevant to scheduling unit. Trains and updates scheduling unit on scheduling protocols and procedures. Maintains up-to-date scheduling procedures manuals. Prepares scheduling statistics and other required reports for clinical leadership, physicians, and manager.
8. Acts as a liaison to external customers including federal agencies (e.g., DOL, DOE, and DOJ) physicians, attorneys and others seeking occupational medicine scheduling, particularly for special programs.
9. Maintains knowledge about NJH clinical operations, insurance procedures, and clinical terminology. Maintains appropriate level of expertise with the Registration systems, Scheduling system, and Electronic Medical Record system and communicates changes as they affect scheduling in a timely manner.
1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
3. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
4. Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Addresses conflicts by focusing on the issues at hand to develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when needed.
5. Problem Solving: Uses issue identification, data relation and comparison, pattern recognition and information gathering to create analyses and make recommendations.
6. Managing Work and Time/Project Management: Effectively managing one’s time and resources to ensure that work is completed efficiently. Effectively manages project(s) by appropriately focusing attention on the critical few priorities; effectively creates and executes against project timelines based on priorities, resource availability, and other project requirements (i.e., budget); effectively evaluates planned approaches, determines feasibility, and makes adjustments when needed.
7. Talent Management for Leaders: Clearly establishes and communicates expectations and accountabilities; monitors and evaluates performance; provides effective feedback and coaching; identifies development needs and helps employees address them to achieve optimal performance.
Supervisory or Managerial Responsibility
Supervises 2-5 employees
1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.
Bachelor’s Degree in Business, Health Care Administration or related field required.
A minimum of 3 years of lead or supervisory experience in a healthcare setting required.
Special Training, Certification or Licensure
Salary Range: $52,875 - $69,384