The Security Officer’s main responsibility is the identification and prevention of situations that put people and property at risk. The Security Officer is responsible to provide excellent customer service, patrolling campus grounds to prevent fire, theft, vandalism, and illegal entry. Security Officers provide a visible presence, deterrence and are ready to tactfully intervene where appropriate.
- Patrols hospital grounds to detect unauthorized persons or vehicles. Confronts unauthorized persons for questioning, routes or detains them, or telephones police for assistance, according to circumstances.
- Mitigates risks that could affect the day-to-day operations of a facility.
- Uses verbal de-escalation skills when necessary and enforces institutions visitor rules and regulations.
- Periodically tours buildings and grounds, examining doors, windows, and gates to determine that they are secure and not tampered with.
- Checks cars and verifies if vehicles are parked in restricted areas, such as fire zones, turnarounds, ambulance entrances or reserved parking spaces.
- Checks exterior lighting and access routes to emergency and fire entrances.
- Escorts personnel to and from parking lots or between buildings as requested.
- Provides emergency car battery service to employees, patients and visitors as needed.
- Answers visitor’s questions concerning locations of various offices, rooms, and other areas within the hospital.
- Documents and records information pertaining to events, the security of people, products, and vehicles, and reports information appropriately to security leadership.
- Performs other related duties, including special projects as assigned.
- Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
- Building Strategic Relationships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
- Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
- Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
- Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Addresses conflicts by focusing on the issues at hand to develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when needed.
- Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
Supervisory or Managerial Responsibility
- Be available to work as scheduled and report to work on time.
- Be willing to accept supervision and work well with others.
- Be well groomed, appropriately for your role and wear ID Badge visibly.
- Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
- Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
- Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
- Wears appropriate PPE as outlined by the infection control policies and procedures.
- Demonstrates compliance with all state, federal and all other regulatory agency requirements.
- Education: High School diploma or equivalent required.
- Work Experience: A minimum of 1 year previous customer service experience required. Previous security, military or law enforcement experience preferred.
- Special Training, Certification or Licensure: Denver Security Guard License (Preferred), must be willing to obtain immediately upon hire. International Association for Healthcare Security Safety Certification (Preferred) or must be able to obtain within the first year of employment. Valid Driver’s License Required.
Salary Range: $18.00 - $22.00
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset.
With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.
- Medical Plans, Dental Plans and Vision Insurance
- Retirement Plan
- FSA and HSA
- Short and Long Term Disability
- Life Insurance and AD&D
- Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
- Sick and Vacation Paid Time Off
- Wellness Program
- Legal Plan