ACNO Ambulatory Practices

  • Denver, CO
  • *National Jewish Health - Main Campus
  • Nursing - Administration
  • Full Time - Day Shift
  • Registered Nursing
  • Req #: 15650
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Position Summary:

The ACNO supports the vision and direction for the clinical care delivered by all National Jewish Health clinic practices. This position is responsible for clinical standards for all licensed and unlicensed personnel. As the leader of clinical operations, the Director is responsible for clinical workflows, education, policies, procedures, and protocols. Through multidisciplinary collaboration, and in conjunction with physician partners, the director coordinates operational planning, systems assessment and analysis, and program development to ensure the continued success of the clinics.

Essential Duties:

  1. Manages and develops an effective staff: providing effective communication, leadership, guidance and resources. Determines staff qualifications and competency:  recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards.  Establishes and monitors staff safety and regulatory compliance.
  2. Demonstrates in-depth knowledge of healthcare economics and policy as well as the role of the governing body within the organization.
  3. Links financial responsibility and clinical need practices, while articulating and modeling the importance of patient quality and safety.
  4. Continuously reviews and adjusts business and clinical operations in order to maximize efficiency and productivity.
  5. Monitors and assists Practice Directors/Managers and Department Administrators in the development of the annual budgets, including projections for annual physician, and ancillary visits.
  6. Mentors and develops Practice Directors/Managers.  Sets clear expectations and provides feedback to promote professional growth.
  7. Guides and supports Practice Directors/Managers in achieving budget performance; striving to outperform the budgeted margin for the practice (revenue/visit; net income/visit).
  8. Guides and supports Practice Directors/Managers with managing setting visit targets and contingency plans monthly to ensure patient access and visit volumes meet targets.
  9. Directs the development, implementation, and consistent application of effective organizational policies, procedures, protocols and practices.
  10. Develops and supports internal controls to ensure policies and operating procedures are followed, necessary controls are effective and efficient, and compliance with current laws and regulations is achieved.
  11. Oversees and maintains accountability for compliance with all organizational Quality Improvement (QI) programs.
  12. Ensures staff knowledge and participation in QI activities.
  13. Regularly reviews patient satisfaction data and addresses a minimum of two areas per fiscal year for targeted and significant improvement.


  1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
  2. Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
  3. Business Acumen: Using economic, financial, market, and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and tactics.
  4. Creativity and Innovation: Applies creative problem-solving skills to develop solutions to problems; recognizes and demonstrates the value in taking “smart” risks and learning from mistakes; develops multiple alternatives and understands the feasibility of each; effectively shares and implements his/her ideas. Generates innovative solutions in work situations; tries different and novel ways to deal with work problems and opportunities.
  5. Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
  6. Impact and Influence: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved. Taking advantage of opportunities to make a difference and have an impact. When used well, the intended outcome of this competency is the creation of goodwill, trust, and respect while motivating people to want to follow you even when they don’t have to.
  7. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  8. Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Addresses conflicts by focusing on the issues at hand to develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when needed.
  9. Patient Relations: Meeting patient and patient family needs; taking responsibility for a patient’s safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
  10. Talent Management for Leaders: Clearly establishes and communicates expectations and accountabilities; monitors and evaluates performance; provides effective feedback and coaching; identifies development needs and helps employees address them to achieve optimal performance.

Minimum Qualifications

Education: Bachelor’s degree in Nursing required. Masters in Nursing or Healthcare Administration preferred

Work Experience: A minimum of 5 years of nursing, healthcare administration or clinical practice in an academic teaching institution including a minimum of 2 years in advanced management required.

Special Training, Certification or Licensure: Current Colorado RN license required; current CPR/BLS certification required.

Salary Range:  $120,000 - $160,000


At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset.

With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

  • Medical Plans, Dental Plans and Vision Insurance
  • Retirement Plan
  • FSA and HSA
  • Short and Long Term Disability
  • Life Insurance and AD&D
  • Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
  • Sick and Vacation Paid Time Off
  • Wellness Program
  • Legal Plan



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